Shipping Policy

Please see below information on our delivery times and rates: 

We currently offer delivery to the UK and Worldwide, all orders are delivered via Royal Mail to mainland UK destinations. 

DELIVERY INFORMATION:

£4.45 UK STANDARD 3-5 days 

- Royal Mail First Class Post

- Free Delivery with orders over £70

Ireland, Isle of Man, Channel Islands £8.95

International Delivery

Price on request.

 

COLLECT IN STORE 

Orders can be collected Monday to Saturday 10am – 3pm 

Pick up address :4a Franklyns Yard, Holt, Norfolk NR25 6LZ 

 

ALL DELIVERIES 

please note we do not dispatch on Saturday, Sundays & Bank holidays 

Delivery times are not guaranteed and may vary by location and postcode. 

It is your obligation to enter the correct delivery address details at the time of ordering. If you enter the wrong address, your parcel may be returned to us by Royal Mail, you will then be re charged for re sending your order, we are not obliged to re-send the order at our expense. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email info@vanillatreeholt.co.uk as soon as possible.

If an order is returned to us by Royal Mail as a result of an incorrect address or a customer’s refusal to accept the delivery/ failure to acknowledge cards left by royal mail, the customer will be responsible for the costs to re send the order. We charge £4.95 to re send via recorded delivery. 

We are unable to leave your delivery in an agreed safe place, parcels that require a signature will need to be signed for upon receipt at the delivery address.